We realise how important delivery is to our customers so we therefore look to offer the most competitive and quickest delivery service in the UK. All Puppets To You orders are dispatched within 24 hours, or the next working day if an order is placed on Friday, Saturday or Sunday.
Christmas 2010 Last Posting Dates
Our last guranteed posting date for standard UK delivery is the 15th December 2010. Orders must be received by 14:30 on this date to ensure delivery in time for Christmas. Our last guranteed posting date for next working day delivery is the 21st December 2010. Orders must be recieved by 14:30 on this date to ensure delivery in time for Christmas.
UK Delivery
The majority of our UK orders are sent by Royal Mail First Class service and should be recieved within 3 working days. We also offer a Next Working Day service to most areas of the UK for orders placed before 1pm. Orders placed using Next Working Day Delivery will be delivered on the next working day (excludes Saturday and Sunday) or on Tuesday if placed after 1pm on the previous Friday.
Some orders to non UK Mainland addresses and remote parts of Scotland may be subject to an additional delivery charge. When choosing a delivery address for these areas customers must choose 'UK Highlands and Islands' or 'UK Northern Ireland' to ensure the delivery charge can be calculated correctly.
Delivery Security
To ensure that your order arrives with you safely we are unable to request that our delivery partner leaves your order anywhere else other than with someone at the designated delivery address. If its not convenient to deliver to a home address then you are able to stipulate a separate delivery address when checking out your order.
International Orders
We also welcome orders from the U.S.A, Canada, Australia and the EU. International delivery generally takes 5 working days although we advise international customers to allow 10 working days. Due to size and weight restrictions there are some products or combination of products that we are not able to ship to the U.S.A, Canada or Australia.
Delivery Cost
Puppets To You delivery costs are dependant on the order value and destination. Delivery on UK Mainland orders is charged at £2.50 for orders below £10, £3.50 for orders between £10 and £20 and £4.50 on all other orders. All our delivery charges are summarised in the table below.
| £0-£9.99 | £10-£19.99 | £20+ | |
| Uk Mainland | £2.50 | £3.50 | £4.50 |
| Uk Highlands and Islands | £2.50 | £3.50 | £6.50 |
| EU | £4.50 | £7.00 | £10.50 |
| USA, Canada and Australia | £7.00 | £11.00* | £20.00* |
*Rest of the world and EU shipping charge may increase further on orders over £20.00 depending on combined weight of products selected. Please contact us to get an accurate shipping quote on orders over £20.00. If we are not able to find a viable shipping option for ROW and EU orders then we may have cancel an order but will inform customers prior to doing so.
