Delivery Time
We realise how important delivery is to our customers so we therefore look to offer the most competitive and quickest delivery service in the UK. All Puppets To You orders are dispatched within 24 hours, or the next working day if an order is placed on Friday, Saturday or Sunday. The majority of our UK orders are sent via Royal Mails First Class service and should be recieved within 3 working days. If your order is too heavy to be sent via Royal Mail then we will use our courier partner DHL to deliver your order.
We also welcome orders from the U.S.A, Canada, Australia and the EU. We use Royal Mails Airmail service for overseas orders, this service takes five working days.
Delivery Cost
Puppets To You delivery costs are dependant on the order value and destination. Delivery on UK Mainland orders is charged at £2.50 for orders below £10, £3.50 for orders between £10 and £20 and £4.50 on all other orders. Our delivery charges are summarised in the table below.
| £0-£9.99 | £10-£19.99 | £20+ | |
| UK Mainland* | £2.50 | £3.50 | £4.50 |
| EU | £4.50 | £7.00 | £10.00** |
| USA, Canada and Australia | £7.00 | £11.00 | £15.00** |
| *Please note some UK addresses (e.g. Scottish Highlands, Channel Islands, Northern Ireland) may be subject to an additional delivery cost. If this is the case we will contact you after placing your order to make suitable arrangements. **Delivery to non UK addreses is restricted to orders of £30 or less as there may be additional delivery charges above this amount. Non UK customers wishing to place an order of more than £30 should email us to get a delivery quote. |
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